Purchases made through our online site transactions, our customers can contact us within 14 days in accordance with the distance sales contract. has the right of withdrawal.

▌Made to special order or replaced products (our customer's products whose size can be changed according to request, products with special writings on them) no returns are accepted.

▌The product to be returned must be completely undamaged and unused. Products that have been scratched, damaged or physically altered in any way absolutely no returns are accepted. After the product has been examined by our experts, returns will be processed is initiated.

▌Your order number and return/exchange number for returns and exchanges You should send an e-mail to info@kairasilver.com with the reason for your request. Our experts will inform you about the issue after the necessary investigations.

▌In the event that the return and exchange conditions are met, the transactions to be made are carried out only by our online store.

▌The packaging of the product to be returned, certificate and invoice, promotions, if any, must be sent with the product.

▌The product to be returned is subject to Article 9 of the “Distant Sales Contract”. “Right of Withdrawal” and ‘Withdrawal’ in Article 15 Right Will Not Be Exercised Products” requirements.

Stores' Exchange and Return Procedures

In our stores, we comply with the law on consumer protection 6502 according to the product you have purchased; the first 14 days after the invoice date from the same product group if it is determined that it is not used within you can replace it with a different product.

▌It should be checked by our product experts that the product to be exchanged has not been used.

▌Sarrafiye There is no exchange in wire bracelet product groups.

▌Change will be made replacing the cost of the product that is requested product should not be below the price.

▌If your product is diamond, you can exchange it with diamond product group and if it is gold, you can exchange it with gold product group.

▌For product exchanges, you must apply to our stores with all the documents provided to you at the time of purchase (product certificate, invoice, product packaging).

▌Product gift you can make the exchange with a gift card.

▌Although there is no defect in the product, when the product is withdrawn, it can be exchanged within the specified period, but a refund cannot be made.

MINISTRY OF CUSTOMS AND TRADE NOVEMBER 27, 2014 DISTANCE SALES CONTRACTS DIRECTIVE

Right of withdrawal

ARTICLE 9

(1) The consumer may, within fourteen days, without giving any reason and has the right to withdraw from the contract without penalty.

(2) Right of withdrawal period, in contracts for the performance of services the day the contract is concluded; in contracts for the delivery of goods, the consumer or the day the third party designated by the consumer receives the goods starts. However, the consumer shall be entitled to the following period from the conclusion of the contract until the delivery of the goods may also exercise the right of withdrawal within this period.

(3) In determining the right of withdrawal period;

a) For goods that are subject to a single order and delivered separately, delivery of the final goods by the consumer or a third party designated by the consumer the day he received it,

b) In goods consisting of more than one part, the consumer or the day on which the third party designated by the consumer receives the last piece,

c) Regular delivery of goods for a specified period of time in contracts where the consumer or the third party designated by the consumer is based on the day on which the person first receives the goods.

(4) Delivery of the goods by the seller to the carrier, to the consumer is not accepted as delivery.

(5) Delivery of goods and performance of services are made together in contracts, the right of withdrawal provisions regarding the delivery of goods shall apply.

Exceptions to the Right of Withdrawal

ARTICLE 15

(1) Unless otherwise agreed by the parties, the consumer shall cannot use the right of withdrawal in contracts:

a) Price depending on the fluctuations in financial markets goods or services that change and are not under the control of the seller or provider related contracts.

b) The wishes or personal needs of the consumer contracts for goods drawn up in accordance with.

c) Perishable or expired contracts for the delivery of goods.

ç) After delivery, such as packaging, tape, seal, package from goods whose protective elements have been opened; return in terms of health and hygiene contracts for the delivery of non-compliant ones.

d) Mixes with other products after delivery and its nature contracts for goods that cannot be segregated.

e) After delivery of the goods, such as packaging, tape, seal, package In the event that protective elements have been opened, the book, digital contracts for content and computer consumables.

f) Except as provided under a subscription agreement, contracts for the delivery of periodicals such as newspapers and magazines.

g) To be done on a specific date or period, accommodation, transportation, car rental, catering and entertainment or contracts for the utilization of leisure time for recreational purposes.

ğ) Services performed instantly in electronic media or contracts for intangible goods delivered immediately to the consumer.

h) Consent of the consumer before the right of withdrawal expires and contracts for the services started to be performed.

▌For refunds and cancelations, please call 0544 348 26 24 or email info@kairasilver.com You need to send an e-mail to the address.

Payment and Shipping Information

Payment Options

Can I Pay by Wire Transfer/Eft?

You can make payment by wire transfer / Eft. Your order by selecting our payment option with money order instead of credit card when choosing the payment type you can create an order. You can find our bank account information here.

Pay with Different Cards or Part Cash and Part Cash Can I do it with a card?

Yes, partial payment option for your purchases You can use it, our customer representatives will be happy to support you in this regard. will be delighted. Note For products with cash discount, cash will be paid partial cash discount will apply for the amount.

Is there a Payment on Delivery Option?

Unfortunately, we do not have a payment on delivery option.

Shopping with Which Payment Methods at kairasilver.com Can I do it?

Credit card and money order on our website you can make a payment.

Credit Card Installment Facility

3 installments for all credit cards in use in Turkey At kairasilver.com, we can make transactions up to system infrastructure provider Iyziko, for 3 installments to all credit cards until the end of the year.

When will my order be delivered?

Online or Store purchases from kairasilver.com The delivery times of the products in your purchases are based on the type of product being shopped, stock status or customized operations (Color and structure Change, Size Changes, etc.), it varies due to changes.

Stock is not kept and customized with personalized operations can you give us 7-10 working days for the models?

Live for all your questions about product deliveries Support Whatsapp system or using the methods on our Contact page You can get detailed information from our customer representatives.